2nd Line Support Infrastructure Engineer
Are you an Infrastructure Engineer interested in new technology and trends with a strong track record in Infrastructure Support and Deployment? Would you like to be part of a growing Operational Support team?
Everything we do is built on a commitment to do the right thing for our customers, our people and our community. Our mission and our values guide the way we do business. The foundation of our Leidos culture is our Values, Beliefs and Expectations by which we select, recognise and reward employees. They create the environment that drives us toward our mission.
Passionate about customer success by being determined to understand and respond to our customers’ needs as if they were our own.
United as a team, we are bound together by our conviction that ethics and integrity is core to how we operate.
Leidos is a global science and technology solutions leader working to solve the world’s toughest challenges in the defence, intelligence, homeland security, civil, and health markets. The company’s 33,000 employees support vital missions for government and commercial customers. Candidate must be eligible to undergo security clearance (DV).
What will you be doing?
The preferred candidate will demonstrate effective application of Infrastructure and extensive knowledge across a variety of technologies such as Linux (Ubuntu / CentOS), Microsoft Windows Server (including services such as AD, DNS, DHCP) and virtualisation (Hyper-V), Microsoft Stack Technologies (Sharepoint, SQL Server, Skype for Business / Teams), networking technologies and storage.
The role will provide technical exposure variance across both outcomes based project activities and operational (Business as Usual) support activities. The duties of the role will also include providing remote and on-site support. There is also a requirement to provide out of hours on call support.
You will be expected to contribute towards the creation and ongoing maintenance of technical documentation and provide material to support the project work or the operational support service.
Who do we need?
We are looking for someone with a passion for infrastructure, ideally from an operational support services background. You will be self-motivated and be able to work autonomously to achieve day to day objectives with significant results on project or operational deliverables, whilst also owning a variety of activities ensuring compliance with project milestones and customer KPI’s and SLA’s. You must be an effective communicator, comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and systematic approach to technical challenges.
Ideally, you will:
Have excellent knowledge of Virtualized Environments such as VMware and Hyper-V;
Have excellent knowledge of Windows Server Environments, from Server 2003 – 2019, including OS build, AD, DNS, DHCP and GPO from design to implementation and support;
Have strong Linus system administration skills (Ubuntu / CentOS);
Have good general knowledge of TCP/IP and networking technologies including load balancing and firewalls;
Have good general knowledge of Microsoft stack technologies such as SharePoint, Skype for Business / Teams, MS SQL, MS System Centre, Office365, MS Exchange & CLI tooling such as PowerShell;
Have good general knowledge of SAN storage technologies;
Have excellent analysis and problem solving skills, taking ownership of complex incidents ensuring these are resolved to the satisfaction of the customer;
Possess excellent communication skills;
Have experience of producing and updating technical documentation to a high standard;
WHAT DO WE DO FOR YOU?
At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.
We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes:
Contributory Pension Scheme
Private Medical Insurance
33 days Annual Leave (including public and privilege holidays)
Access to Flexible benefits (including life assurance, health schemes and cycle to work scheme)
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.