Description
Job Description:
The Role:
The Customer Service Desk operates a Jira based customer service tool called Komodo which offers customers a dynamic and flexible approach to raising tickets with the Customer Service Desk and we are seeking a driven, hardworking and dedicated individual who would like to play a part in this high profile role.
This exciting role joins a team of 12 employees and the role will be of a very fast pace. Operators provide support to customers on Operations/Exercises across the UK and worldwide 24/7, 365 days a year. A full training package will be provided for all successful applicants.
The Logistics Commodities & Services Transformation (LCST) Programme for the UK Ministry of Defence is a critical effort to enhance and improve the UK’s defence supply chain. The programme provides essential services such as storage and distribution for the MOD's materiel, including a global freight service and the procurement and inventory management of 70,000 commodity NATO Stock Number (NSNs).
Working together as Team Leidos we are helping to transform the UK's defence supply chain by providing an integration of a complex mixture of services, at low risk, using a modern suite of systems that will deliver one version of the truth. For the first time, the MOD will see the whole picture, as it is happening.
Hours of work will be: (40 hours p/w)
08:00 - 16:30 (Monday - Fridays)
Responsibilities Include:
- Receive, record and resolve customer queries by telephone/Komodo.
- When applicable, refer unresolvable Tier 1 tickets, to Tier 2/3 or Team Leader.
- Communicate all responses back to the Customer in a polite and professional manner.
- Any other duties assigned by your Team Leader
Key Result Areas:
- Communicate clearly and succinctly, both verbally and in writing.
- The ability to work under pressure and prioritise workload in order to ensure that Operational needs are met.
- Establish themselves as a team player and be welcoming and accepting of everyone.
- Good IT skills.
- Previous experience of working within a call centre environment would be preferred, however full training will be given.
Pay Range:
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
