To our valued Leidos candidates:

Coronavirus is on everyone's mind with the effects being felt around the world. The markets are volatile, and we're all concerned for the health and safety of our families, friends, and colleagues. Please know that we're taking all necessary measures to safeguard our employees, customers and the communities in which we live, including following all recommended best practices around social distancing.

With that in mind, in an abundance of caution, we are canceling all face to face career events, such as job fairs and open house events. In the coming days and weeks, we will be hosting career events virtually, using our online chat tools so that we may continue our hiring practice safely and securely. You can find available virtual career events at https://career-events.leidos.com.

We are using telephone meetings and online chats via Brazen to conduct interviews and hiring discussions, and we are offering options for video interviews so that you can have a virtual face to face meeting with your potential new leader. We do not conduct interviews or extend offers via text or chat based social media, such as WhatsApp or MySpace.

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As a company, as a country, as a world, we have confronted challenging moments before. We are confident that, guided by our values and the strength of our community as well as the commitment we have to the important work we do each day, we will find our way through this time together. We will do this with the care and concern for one another and the common good that defines. Please keep those impacted by the virus in your thoughts.

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Job #: R-00105668
Location: Whiteley, HAM
Category: Customer Support
Schedule (FT/PT): Full Time
Travel Required: Yes, 10% of the time
Shift: Day
Potential for Telework: No
Clearance Required: UK - SC

Description

Job Description:

Senior Desktop Support Technician

Location: Whiteley, Hampshire, UK

Are you ready for your next career challenge?..

The Role:

Based in our Whiteley office in Hampshire, the Senior Desktop Support Technician would be responsible for providing 2nd line day to day desktop support (both software and hardware), plus supporting our remote users based around the UK; ensuring problems are handled in a timely and efficient manner, whilst maintaining high customer service standards.

We are looking for an experienced Senior Desktop Support Engineer to join this team; ideally we are looking for a candidate that has been educated to degree level, or equivalent, standard.

You will be the focal point for a small team of junior engineers providing day to day management of work duties. They will bring a wealth of experience from previously holding a team lead role within a large technical support team.

Responsibilities:

  • Investigating issues logged by users on the helpdesk
    • Ensure the end user is updated with progress via the appropriate communication method and the helpdesk tickets are furnished with notes / progress.
    • Ensure helpdesk tickets are prioritised based on business impact and are dealt with in a timely fashion.
    • Escalate support incidents when necessary and in a timely and consistent fashion.
    • Identify common issues and investigate / implement long term fixes, rather than piecemeal ‘workarounds’.
    • Ensuring that standards and procedures are followed.
  • Ensure that the team are operating within guidelines, meeting SLA’s and completing work to a high standard in a timely fashion.
  • Daily maintenance including backup checks and reporting
    • Ensure that Infrastructure Services standards and procedures are followed i.e. backups are checked and reported on daily and issues identified are investigated.
  • Perform user account management as part of the starter / leaver process
    • Perform account creation and deletion tasks as required; ensuring that standards and procedures are followed.
  • Contribution to central Infrastructure Services documentation and information repository
    • Continuously adding new articles / information to the Infrastructure Services documentation and information repository and updating existing information as necessary over time.
  • Support and assist with Infrastructure Services projects when called upon
  • Ensure software licensing policies are followed at all times.
  • Liaise with the Asset Manager to ensure correct asset registration and assist in stock control

Skills Required:

The Desktop and onsite support would include:

  • Support Calls
  • Help desk
  • Onsite & Remote Support
  • PC imaging and Setup for New Users
  • Daily System Checks, such as Backup and Data Analysis

Essential Skills & Experience:

  • Windows Desktop Operating System
  • Good background in Networking Principles
  • Remote Desktop
  • Microsoft Office
  • Virtualisation Technologies
  • Experience in a technical support role, ideally second line / customer-facing
  • Experience in communications and interfacing peripherals to computer hardware
  • Excellent communication skills, both spoken and written
  • Proven ability to learn about new and complex products and services quickly
  • Able to demonstrate analytical and creative problem solving skills
  • Ability to produce clear, concise, technical reports
  • Proven team player

Qualifications Required:

  • Ideally require a Bachelor’s degree from an accredited college. Will also consider individuals with equivalent experience / combined education. Considered career or journey level.

Clearance Requirements:

  • Clearance to Start BPSS
  • Clearance for Role SC

Take control of your career, send us your CV today...

What we do for you:
At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.
We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes:
•    Contributory Pension Scheme
•    Private Medical Insurance
•    33 days Annual Leave (including public and privilege holidays)
•    Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)

•    Dynamic Working 

Commitment to Diversity:

We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture.  We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone.  If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs.

Who We Are:

Leidos UK & EUROPE – we work to make the world safer, healthier, and more efficient through technology, engineering and science.

Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation.

What Makes Us Different:

Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world.  You can inspire change.

Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team.  We have been empowering our people to work flexibly for years.  Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours.          

People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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