The Field Service Engineer must be a self-starter who is team oriented and focused on delivering the highest level of service excellence to Leidos customers. Responsible for providing effective, efficient customer support activities by installing, troubleshooting, maintaining and servicing of Security Enterprise Solutions (SES) equipment within the South region. Typically handles complex products and/or problems, and may provide technical guidance to peers & Apprentices within the team. Helps develop and maintain relationships and favorable contacts with current and potential clients. Helps ensure unparalleled client satisfaction through the delivery and maintenance of best-in-class security and detection products and related professional services. The duties and responsibilities may change from time to time without notice and include but are not limited to the duties described below.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Provides rapid response to corrective maintenance (CM) calls as per the contractual SLAs – this includes OOH rota support.
Coordinates the planning and delivery of preventative maintenance (PM) services on various types of security search equipment to regional customers.
Coordinates and provides support to regional customers by installing, calibrating, maintaining, testing, troubleshooting and repairing of trace, body scanner, x-ray, tray return systems and CT based security systems of a highly complex nature.
Prepares and conducts formal and informal training courses for customer personnel in the operation and maintenance of systems and equipment. Provides on-site technical and operator training.
Works with customer via remote diagnostic SW, phone or in person to identify operations/technical problems. Responds to customer complaints and questions until resolved.
Troubleshoots and diagnoses system/equipment interface problems during installations.
Acquaints customer personnel with the full capabilities of the equipment and/or systems for the immediate operational requirements. Advises customer of all equipment changes and authorized modifications.
Conducts local visits to customer sites (aviation & non-aviation) to help determine requirements, needs, and perceptions.
Is proficient with CRM SW and completes admin to required deadlines
EDUCATION and/or EXPERIENCE:
Graduate of technical school in electrical/electronic engineering technology. Typically possesses several year’s solid experience in mechanical/electrical or electronic field service environment. PLC/Controls experience. Specific highly skilled knowledge of x-ray, CT technology is preferred but not essential for this role as OEM product related training will be delivered.
OTHER SKILLS AND ABILITIES:
Excellent customer interface, presentation and communication skills, both verbal and written are required. Knowledge of complex digital and analog circuitry is required, Linux a plus. Knowledge of complex mechanical systems, familiarity with test equipment and experience with High Voltage and X-ray producing equipment preferred but not essential.
Team player with ability to prioritise and work under pressure in a fast-paced environment with minimal oversight. Ability to perform multiple activities simultaneously and independently. Must be available to travel at short notice, work non-standard hours, travel on weekends, and assist other field sites as required. May be required from time to time to lift heavy weights.
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.