Description
Job Description:
Leidos’s Military & Veterans Health Solutions Group currently has an opening for a Systems Specialist in Lakenheath, UK.
Under close supervision the successful candidate will perform first line technical support to AHLTA/CHCS customers with questions regarding account administration, distribution of software and documentation, applications, system, and network status. May answer simple technical or functional questions and perform minor troubleshooting regarding use and identification of personal computer hardware and software related to network communications. Uses established detailed guidelines and assists higher level technicians with on-site installations. Provides support to users in helping them navigate/use software applications and troubleshoot/resolve problems. If unable to handle requests, collects and documents necessary information for the appropriate specialist, higher level personnel or tiered support. Follows detailed administrative procedures and processes support requests accurately and in a timely manner. Acquires and maintains knowledge of existing MHS clinical systems and new systems in order to provide accurate assistance. Attends training sessions as required (DoD, Service, MTF, and/or Corporate). Participates in special projects/data calls as required, under close supervision, that enhance the quality or efficiency of the Support service.
Site Administration Tasks to include AHLTA/CHCS, DII System administration, scheduled backups Information Assurance Vulnerability Alert (IAVA) support Support System Upgrades (Hardware / Software / Firmware)Assist System Engineering with monitoring System Performance and Management of identified bottlenecks Assist Software Engineering / TIER III with resolution of data integrity issues. Install customer approved software (change packages, special software, quick fixes, security patches) Maintain MHS approved interfaces between DMHMS IT Systems in coordination with primary vendor Provide onsite support for testing, evaluation and implementation of new customer approved IT systems and system enhancements Provide Reporting and Documentation (Data calls, Downtime, MICCB, FSW updates) Plan, coordinate, and participate in major system events Perform technical escalation Support special projects Other duties as assigned
This position is contingent upon passing DOCPER accreditation.
REQUIRED EDUCATION/SKILLS:
Applicants must have at least one year of IT experience and a high school degree. A BS degree is preferred. Preference will be given to local candidates
US Citizenship required, must be able to obtain and maintain an ADPII government security clearance
REQUIRED: Meet the DOD 8570 certification requirement by obtaining and verifying your Security + certification prior to your start date
Pay Range:
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
