Description
The National Solutions Group at Leidos currently has an opening for Tier 2 System Maintainers for our Service Request Response Team to support a client’s requirements in a challenging, dynamic setting located in the Harrogate, United Kingdom area. The position requires an active TS/SCI with Polygraph security clearance.
The Tier 2 System Maintainer receives and responds to service requests and problems reported by customers and escalated from Tier 1. The Tier 2 System Maintainer will work in a highly collaborative environment with teammates, key stakeholders and the Government customer to ensure mission continuity and support to the IC community.
Primary Responsibilities:
- Communicates with customers and technical component’s to fully understand the service request or problem.
- Researches problems by accessing internal and external knowledge databases.
- Facilitates technical communications between operations and development staff.
- Distributes defect reports and system data collected during anomaly investigations.
- Plans and coordinates maintenance activities, performs upgrades and supports the transition and acceptance of new and modified systems.
- Examines customer problems and implementing appropriate corrective action to initiate a repair, a return or service the product in the field.
- Assist with property and asset management.
Basic Qualifications:
To be considered for this position, you must meet the knowledge, skills, and abilities listed below:
- TS/SCI with Polygraph is required.
- BA degree and 2 – 4 years of prior relevant experience or Masters with less than 2 years of prior relevant experience.
- Current DOD 8570 certification applicable to the position (typically Security+).
- Proven computer hardware and system troubleshooting skills.
- System administration skills.
- Ability to recognize problems or errors, provide innovative solutions to complex problems, and respond appropriately.
- Ability to work in a fast-paced, collaborative team environment.
Preferred Qualifications:
- Experience with ServiceNow
- Candidates with these desired skills will be given preferential consideration:
- Ability to interact with system users and customers.
- Ability to be flexible to adapt to changing situations.
- Ability to demonstrate resourcefulness.
Pay Range:
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
