As the Supplier Performance Manager (SPM), you will be accountable for ensuring a Supplier Performance strategy is developed and operationally delivered. You will provide consistency in supplier management across the program in addition to working alongside the Quality Team and Global Supply chain team to enforce standards and accurate and compliant management of those contracts. You will improve the quality and reliability of services provided by third party suppliers and introduce customer service improvements as part of our customer excellence strategy, both of which will drive benefits to the cost base of the program.
Working alongside the operational contract owners to lead effective consultation and relationship management both internally and in commercial relationships with external suppliers.
Drive significant benefits to the cost base of the business.
Improve the quality and reliability of services provided by third party suppliers.
Identify and manage customer service improvements.
Act as key point of contact for escalation, creating plans to improve service or plan to move service working with the relevant business owner.
Enhancement of Supplier Performance strategy, providing training and mentoring of all stakeholders within the Saturn programme to ensure understanding and adherence to the standards agreed.
Management of all Strategic Supplier relationships relating to the Saturn programme.
Evaluating and driving forward Key relationship improvements across the KPI/SLA dashboard.
Maximising value and deriving the cost savings needed to achieve the Saturn and wider Leidos business targets.
Establish and maintain relationships with third parties/vendors.
Responsibilities for each third party / supplier:
Management of all end to end processes.
Conduct performance and contract reviews.
Manage and report operational effectiveness.
Conduct Satisfaction survey.
Access to raise Purchase Orders tool.
Process for goods in/goods out.
Manage Contract support arrangements - including contact details, hours of service etc.
Proven track record in developing and delivering Supplier Performance strategies.
Able to demonstrate experience (minimum 3 years) in Service Delivery Management.
Experience and ability to demonstrate management of Supplier relationships.
Good interpersonal skills and judgement for dealing with both internal and external stakeholders to develop strong working relations to support achieving objectives.
Ability to engage and work within a multi-functional programme team comprising both customer, supplier and internal staff with an awareness of Service Delivery principles.
Able to demonstrate a sound understanding of business, finance and personnel management techniques and the commercial aspects of Service Delivery management.
The ability to communicate, negotiate and influence effectively.
Enthusiastic self-starter with good verbal communication.
Excellent written and verbal communication skills.
Solid organizational skills including attention to detail and multi-tasking skills.
Strong working knowledge of Microsoft Office.
Clearance: Candidate must be a UK National and eligible to obtain SC clearance.
WHAT DO WE DO FOR YOU?
At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.
We provide an employment package that attracts, develops, and retains only the best in talent. Our reward scheme includes:
Contributory Pension Scheme
Private Medical Insurance
33 days Annual Leave (including public and privilege holidays)
Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays, and a cycle to work scheme)
Commitment to Diversity
We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone.
If you have a disability or need any reasonable adjustments during the application and selection stages, please let us know, and we will respond in a way that best fits your needs.
Who We Are:
Leidos UK & EUROPE – we work to make the world safer, healthier, and more efficient through technology, engineering, and science.
Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation.
What Makes Us Different:
Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security, and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change.
Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours.
People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plan that enhance your future.
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.