2nd Line Support Engineer
Are you an Engineer interested in new technology and trends with a strong track record in IT Support? Would you like to be part of a growing Operational Support team? Everything we do is built on a commitment to do the right thing for our customers, our people and our community. Our mission and our values guide the way we do business. The foundation of our Leidos culture is our Values, Beliefs and Expectations by which we select, recognise and reward employees. They create the environment that drives us toward our mission.
UNLEASH YOUR POTENTIAL
Passionate about customer success by being determined to understand and respond to our customers’ needs as if they were our own.
United as a team, we are bound together by our conviction that ethics and integrity is core to how we operate.
Leidos is a global science and technology solutions leader working to solve the world’s toughest challenges in the defence, intelligence, homeland security, civil, and health markets. The company’s 33,000 employees support vital missions for government and commercial customers. Candidate must be eligible to undergo security clearance (DV).
Are you ready for your next challenge?
The preferred candidate will demonstrate effective application of IT Support and extensive knowledge across a variety of technologies such as, Microsoft Windows Server (including services such as AD, DNS, DHCP) and virtualisation (Hyper-V), Microsoft Windows 10, Microsoft Deployment Toolkit, Microsoft Stack Technologies (Sharepoint / SQL Server), Anti-Virus applications, Geo-Spatial applications, networking technologies and storage.
The role will provide technical exposure variance across both outcomes based project activities and operational (Business as Usual) support activities. The duties of the role will include providing remote support via telephone, so excellent communication skills are essential. There is also a requirement to provide out of hours on call support.
You will be expected to contribute towards the creation and ongoing maintenance of technical documentation and provide material to support the project work or the operational support service.
We are looking for someone with a passion for IT Support, ideally from an operational support services background. You will be self-motivated and be able to work autonomously to achieve day to day objectives with significant results on project or operational deliverables, whilst also owning a variety of activities ensuring compliance with project milestones and customer KPI’s and SLA’s. You must be an effective communicator, comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and systematic approach to technical challenges.
Your Role and Responsibilities;
Have excellent knowledge of Windows Server Environments, from Server 2003 – 2019, including OS build, AD, DNS, DHCP and GPO from design to implementation and support;
Have excellent knowledge of Windows Desktop Environments such as Windows 10;
Have good general knowledge of Virtualized Environments such as VMware and Hyper-V;
Have good general knowledge of TCP/IP and networking technologies;
Have good general knowledge of Microsoft stack technologies such as SharePoint, MS SQL, MS Exchange & CLI tooling such as PowerShell;
Have good general knowledge of SAN storage technologies;
Have excellent analysis and problem solving skills, taking ownership of complex incidents ensuring these are resolved to the satisfaction of the customer;
Possess excellent communication skills;
Have experience of producing and updating technical documentation to a high standard;
Who We Are:
Leidos UK & EUROPE – we work to make the world safer, healthier, and more efficient through technology, engineering and science.
https://www.leidos.com/company/global/uk-europe (add link to ‘Leidos UK & EUROPE’ text)
Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation.
What we do for you:
At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.
We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes:
• Contributory Pension Scheme
• Private Medical Insurance
• 33 days Annual Leave (including public and privilege holidays)
• Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)
• Dynamic Working
https://www.leidos.com/sites/g/files/zoouby166/files/2019-11/PDF-Dynamic-Working-Leidos-UK.pdf (add link to ‘Dynamic Working’ text)
Commitment to Diversity:
We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs.
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.