To our valued Leidos candidates:

Coronavirus is on everyone's mind with the effects being felt around the world. The markets are volatile, and we're all concerned for the health and safety of our families, friends, and colleagues. Please know that we're taking all necessary measures to safeguard our employees, customers and the communities in which we live, including following all recommended best practices around social distancing.

With that in mind, in an abundance of caution, we are canceling all face to face career events, such as job fairs and open house events. In the coming days and weeks, we will be hosting career events virtually, using our online chat tools so that we may continue our hiring practice safely and securely. You can find available virtual career events at https://career-events.leidos.com.

We are using telephone meetings and online chats via Brazen to conduct interviews and hiring discussions, and we are offering options for video interviews so that you can have a virtual face to face meeting with your potential new leader. We do not conduct interviews or extend offers via text or chat based social media, such as WhatsApp or MySpace.

Leidos will never ask you to provide payment-related information at any part of the employment application process, nor will Leidos ever advance money as part of the hiring process. And Leidos will communicate with you only through emails that are generated by Leidos.com automated system. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to Chris Scalia, Leidos’ Senior Vice President of Talent Acquisition, at [email protected].

As a company, as a country, as a world, we have confronted challenging moments before. We are confident that, guided by our values and the strength of our community as well as the commitment we have to the important work we do each day, we will find our way through this time together. We will do this with the care and concern for one another and the common good that defines. Please keep those impacted by the virus in your thoughts.

Close Window
Join our talent network

Job #: R-00152159
Location: Brandon, Suffolk, GB
Category: Administrative
Schedule (FT/PT): Full Time
Travel Required: No
Shift: Day
Potential for Telework: No
Clearance Required: Public Trust

Description

Make a Difference – Join Our Leidos TRICARE Team at Lakenheath, UK!

Are you looking for a rewarding opportunity? Leidos is accepting applications for a TRICARE Beneficiary Services Representative (BSR), an essential role in supporting active-duty military members and their families. This position offers the chance to make a real impact, develop new skills, and contribute to a mission that matters.

This requisition is for future openings. Qualified applicants will be contacted and added to a pipeline for future vacancies.

As a BSR, you will provide key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA). Your work will help ensure that TRICARE-eligible beneficiaries receive the healthcare services and support they need.

What You’ll Do:

  • Verify Benefits & Enrollment: Process enrollments, disenrollments, portability transfers, and more via systems like Defense Online Enrollment System (DOES) and MHS Genesis.

  • Primary Care Manager (PCM) Changes: Follow Military Treatment Facility (MTF) guidelines to make individual and batch PCM updates.

  • Education & Customer Service: Offer guidance on TRICARE resources, benefits, enrollment, and claims, assisting beneficiaries both in person and over the phone.

  • Claims Assistance: Provide basic claims status updates and support.

  • Conduct Briefings: Lead informational sessions for various events such as in/out processing, maternity, and pre-separation/retirement.

  • Data Management: Collect and record daily activities and Other Health Insurance (OHI) info into applicable systems.

  • Assess & Escalate Issues: Evaluate the level of assistance needed and refer or escalate complex issues as needed for proper resolution.

  • Compliance & Confidentiality: Comply with all HIPAA regulations, maintain confidentiality and proper handling of Protected Health Information (PHI), and complete Leidos and other training courses on time.

  • Collaborate & Support: Assist with remote support, train new team members, and other duties as assigned.

Basic Qualifications:

  • High School diploma or GED, or equivalent years of experience

  • U.S. Citizenship

  • SOFA/Command-Sponsored status as a dependent of an Active-Duty Service Member, DoD employee, or U.S. Contractor supporting the DoD

  • Eligible to obtain and maintain ADP IT III clearance (Non-Sensitive Position, Tier 1)

  • 3+ years of customer service experience

Essential Skills:

  • Fluent in English with strong written and oral communication

  • Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)

  • Effective at delivering presentations

  • Ability to tactfully communicate with others, both in person and on the phone

  • Self-starter, able to work independently and with minimal supervision

  • Strong organizational, time management, and multitasking abilities

  • High attention to detail

Preferred Qualifications:

  • Familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis

  • Work background in the following areas:

    • U.S. military healthcare delivery system or civilian managed care

    • Medical or clinical environment

    • MHS Genesis or civilian healthcare systems, medical claims

SALARY: The annual salary for this specific position is $32,000 and the program is not able to negotiate that.  * With a position in the UK, you are also eligible for an annual foreign service premium in the amount of $3,000.00.

Original Posting Date:

2025-01-27

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

   Save Job Saved

Talent Community

Join our Talent Community to create a profile, enabling a streamlined application process and to help our recruiters better understand your areas of expertise and interest.

Join our Talent Community