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Job #: R-00013128
Location: Farnborough
Category: Customer Support
Schedule (FT/PT): Full time
Travel Required: Yes, 10% of the time
Shift: Standard Plus On Call
Potential for Telework: No
Clearance Required: Other Clearance

Job Description:

Job Description
We are recruiting for a 2nd Line System Support Engineer to join our busy Secure Service team in Farnborough on a permanent basis. Candidates will require a minimum of SC Clearance to commence in this role and be able to attain higher clearance if required.

THE ROLE YOU WILL PLAY
The role is to provide exceptional first and second line technical support to Defence & Intelligence clients using a broad range of systems across multiple security domains and technologies.
Using your exceptional communication skills, you will deal with a range of incidents, requests and problems. You will undertake analysis, diagnosis and proactively drive incidents through to effective resolution. You will also work closely with our engineering teams to manage new service into live, decommission services and defect management.
PROFILE
You must be passionate about IT and Customer Service. You will be responsible for taking ownership of and troubleshooting incidents, managing routine system changes, building strong internal and customer relationships and working with internal teams and third parties.
It is important you possess a good working knowledge of Microsoft operating platforms including cloud based services, WAN and LAN hardware and configuration. You will hold some or all of the following qualifications - Microsoft MTA or MCSA, Juniper, Cisco and Dell.
You will be able to demonstrate an understanding of ITIL processes and their importance in a support environment with specific consideration for incident, problem, and change and release management. You will have experience of Virtualisation (e.g. VMware, MS Hyper-V) and Enterprise Storage (e.g. Netapp, Dell Complement).
To be successful in the role you would have experience of the following key technologies:
Desktop

Win7/Win10, MS Office 2013/2016, Desktop Application Management

Infrastructure

MS Server 2012

Exchange 2010 or above
Skype for business

Active Directory

Group Policy Management
MS Certificate and PKI

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 32,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.19 billion for the fiscal year ended December 28, 2018. For more information, visit www.Leidos.com .

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here .

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to spam.leidos@leidos.com .

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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