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Job #: R-00013126
Location: Farnborough, HAM
Category: Customer Support
Schedule (FT/PT): Full Time
Travel Required: Yes, 10% of the time
Shift: Standard Plus On Call
Potential for Telework: Yes
Clearance Required: Other Clearance


Job Requisition:

Secure Service Desk Agent

Job Description:

We are currently recruiting for a Service Desk Analyst to join our busy team in Farnborough on a permanent basis. Supporting our Service Desk Function, you will be the single point of contact for end-users and assist our clients in the resolution of IT problems.


You will provide first and second line technical support on a global scale to a number of our Security & Defence clients. Using your exceptional communication skills, you will deal with a range of incidents, requests and problems. You will undertake analysis, diagnosis and proactively drive incidents through to effective resolution.  Leidos strives to be a recognized global leader in solving important problems in national, security, health and infrastructure. What you do, where you work, and who’s on your team are important. After all, you spend a lot of your time and energy at work. Leidos employees are smart people focused on solving the world's most-daunting challenges. The work requires insight, ingenuity, and commitment to the field


Technical Skills and knowledge –

It is important you possess a good working knowledge of Microsoft operating platforms including cloud based services -

Windows Server 2012 r2, Skype, Exchange 2010 and above, Windows 7 and 10 desktop operating systems.

WAN and LAN hardware knowledge and basic configuration/faultfinding.

Understanding and experience of VPN connection, management, installation and configuration

Ideally you will hold some or all of the following qualifications – Microsoft MTA or MCSA; Juniper; and Dell.

Soft and personal skills

Good interpersonal skills and the ability to engage with different levels of users effectively.

Pragmatic and proactive approach to ticket resolution

Emphatic to end users and able to communicate in both technical and non-technical terms  

A good understanding of ITIL and the Service Operations processes and procedures

You will be able to demonstrate an understanding of ITIL processes and their importance in a support environment with specific consideration for incident, problem, change and release management. You will have experience of Virtualisation (e.g. VMware, MS Hyper-V) and Enterprise Storage (e.g. Netapp, Dell Compellent).

External Referral Bonus:


Potential for Telework:


Clearance Level Required:

Other Clearance


Yes, 10% of the time

Scheduled Weekly Hours:



Standard Plus On Call

Requisition Category:


Job Family:

Customer Support



Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.19 billion for the fiscal year ended December 28, 2018. For more information, visit

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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