What you will be doing
We are looking for a Qualified Field Engineer to join our team at our highly successful UK operations hub.
Reporting to the Manger - Field Support, you will be supporting on site installation, troubleshooting and ongoing maintenance of airport security systems at our highly valued client’s sites.
Under limited supervision and usually acting independently, performs a wide variety of technical support activities by installing, troubleshooting, maintaining and servicing x-ray and CT based security systems at customer sites. Typically handles complex products and/or problems and may provide technical guidance to lower level technicians. Helps develop and maintain relationships and favorable contacts with current and potential clients such as BAA, and major UK international & regional airports, etc. Helps ensure unparalleled client satisfaction through the delivery and maintenance of best-in-class security and detection products and related professional services. The duties and responsibilities may change from time to time without notice and include but are not limited to the duties described below.
Essential Duties and Responsibilities:
Coordinates the planning and delivery of preventative maintenance (PM) services on various types of security search equipment to regional customers.
Coordinates and provides support to regional customers by installing, calibrating, maintaining, testing, troubleshooting and repairing of x-ray and CT based security systems of a highly complex nature.
Prepares and conducts formal and informal training courses for customer personnel in the operation and maintenance of systems and equipment. Provides on-site technical and operator training.
Works with customer via phone or person to identify operations/technical problems. Responds to customer complaints and questions until resolved.
Troubleshoots and diagnoses system/equipment interface problems during installations
Acquaints customer personnel with the full capabilities of the equipment and/or systems for the immediate operational requirements. Advises customer of all equipment changes and authorized modifications.
Conducts local visits to customer sites (airports) to help determine requirements, needs, and perceptions.
Is proficient at Siebel and completes admin to required deadlines
Education and/or Experience:
Graduate of technical school / or military training in electronics engineering technology.
Typically possesses more than five (5) years’ experience in field service environment with at least two (2) of which have been with a directly applicable industry and specific highly skilled knowledge of x-ray, CT technologies, and company’s products and equipment.
Other Skills and Abilities:
Excellent customer interface, presentation and communication skills, both verbal and written are required. Knowledge of complex digital and analog circuitry is required, Linux a plus. Knowledge of complex mechanical systems, familiarity with test equipment (DVM and oscilloscope) and experience with High Voltage and X-ray producing equipment preferred. Team player with ability to prioritize and work under pressure in a fast-paced environment with minimal oversight. Ability to perform multiple activities simultaneously and independently. Must be available to travel throughout Ireland on short notice, work non-standard hours, travel on weekends, and assist other field sites as required. May be required from time to time to lift heavy weights.
Previous experience in all or some of the following areas:
Security and Detection Systems
Operating in a global environment
The successful candidate will demonstrate a desire to produce a high standard of work at all times and become a member of a small but successful team.
Based in the South of the UK, but supporting global business
Please note: To be considered for this role, you must be a UK or EU national, eligible to live and work in the United Kingdom. Relocation is not available for this role.
Leidos Security & Detections Systems is committed to Equal Opportunity and Diversity