To our valued Leidos candidates:

Coronavirus is on everyone's mind with the effects being felt around the world. The markets are volatile, and we're all concerned for the health and safety of our families, friends, and colleagues. Please know that we're taking all necessary measures to safeguard our employees, customers and the communities in which we live, including following all recommended best practices around social distancing.

With that in mind, in an abundance of caution, we are canceling all face to face career events, such as job fairs and open house events. In the coming days and weeks, we will be hosting career events virtually, using our online chat tools so that we may continue our hiring practice safely and securely. You can find available virtual career events at https://career-events.leidos.com.

We are using telephone meetings and online chats via Brazen to conduct interviews and hiring discussions, and we are offering options for video interviews so that you can have a virtual face to face meeting with your potential new leader. We do not conduct interviews or extend offers via text or chat based social media, such as WhatsApp or MySpace.

Leidos will never ask you to provide payment-related information at any part of the employment application process, nor will Leidos ever advance money as part of the hiring process. And Leidos will communicate with you only through emails that are generated by Leidos.com automated system. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to Chris Scalia, Leidos’ Senior Vice President of Talent Acquisition, at [email protected].

As a company, as a country, as a world, we have confronted challenging moments before. We are confident that, guided by our values and the strength of our community as well as the commitment we have to the important work we do each day, we will find our way through this time together. We will do this with the care and concern for one another and the common good that defines. Please keep those impacted by the virus in your thoughts.

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Job #: R-00058748
Location: London, POST-LON
Category: Customer Support
Schedule (FT/PT): Full Time
Travel Required: No
Shift: Rotating
Potential for Telework: Yes, 25%
Clearance Required: Other Clearance

Description

Job Description:

Leidos are a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation. 

https://www.leidos.com/company/global/uk-europe

This position operates on a shift basis (covering 24/7 service delivery) and involves providing systems administration support to end users of the biometric Services. The Service Desk function is responsible for Access, Event, Incident, Request and Problem Management activities.   

General Responsibilities:

To keep the HOB SCBP services operational by

  • performing system administration tasks as defined by the Operating Procedures
  • routinely monitoring the system using the software and hardware tools provided
  • responding appropriately to errors or faults as notified
  • Maintaining information regarding HOB SCBP service activities so as to be able to respond to enquiries.

2.  To help resolve fault calls by

  • providing assistance and initial information to callers
  • identifying and resolving common problems
  • documenting solutions
  • adhering escalation/elevation processes and procedures
  • timely and accurate inputting of data into the call logging system
  • Ensuring that Incidents and Service Requests requiring further help are referred to the appropriate agency e.g. 2nd Line Systems Administrators, the Operations Support Group or Field Services provider (SCC), etc.

3.    To adhere to the Leidos customer care policy

To abide by the Leidos protocols To promote the success of HOB SCBP Services and Leidos Innovations The role is on a rotating shift basis, 4 day shifts 07:30 to 20:00 hours, 4 days off, then 4 late shifts 13:00 to 01:30 hours. To contribute to the planning and development of the overall service. To undertake duties of a similar level and nature elsewhere in Leidos if necessary to ensure that customer needs are met.

Person Specification:

  • Experience providing system administration to company / mission critical IT systems and the ability to contribute to their further development.
  • Commitment to an ethos of superior service and the ability to work effectively whilst under pressure.
  • Good communication and interpersonal skills in order to meet the needs of a wide range of external and internal service clients and to develop effective working relationships within Leidos.  
  • Solid IT troubleshooting skills in order to deal with a wide range of different processes and systems.
  • Commitment to working as a member of a team, which responds flexibly to changing pressures and demands.
  • An active interest in the development of the Service Desk function and its contribution to the HOB SCBP project as a whole.
  • Ability to work in the required environment including satisfactory security clearance (SC + NPPV3). N.B. If clearances are not held, candidates will be required to gain clearances prior to commencing the role.

Skills Required:

  • Unix
  • Linux
  • Microsoft Windows
  • Bespoke Identification software
  • Oracle databases
  • SQL
  • Netbackup
  • LANDesk call Logging and Service Management tool set
  • In possession of SC & NPPV3 security clearance, or able to gain
  • ITIL Foundation in best practise would be advantageous

What do we do for you?
At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.


We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes:
•    Contributory Pension Scheme
•    Private Medical Insurance
•    33 days Annual Leave (including public and privilege holidays)
•    Access to Flexible benefits (including life assurance, health schemes, childcare vouchers and cycle to work scheme)
 

External Referral Bonus:

Ineligible

External Referral Bonus $:

Potential for Telework:

Yes, 25%

Clearance Level Required:

Other Clearance

Travel:

No

Scheduled Weekly Hours:

37.5

Shift:

Rotating

Requisition Category:

Professional

Job Family:

Customer Support

Pay Range:

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