Under general supervision, performs the audit of all internal customer service sales orders and service requests in a customer service environment to enable timely invoicing for all company service works. Using the Costpoint ERP system and the service system, prepare both the service requests and sales orders for invoicing, while liaising with the Finance team to ensure all contract deliverables are processed to enable invoicing.The duties and responsibilities may change from time to time without notice and include but are not limited to the duties described below.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Reviews and audits all completed service requests and sales orders are in line with the customers contract using the service systems provided
Brings to a satisfactory closure within a timely manner, including checking & auditing engineers time and expenses and parts used
Ensure all information required for invoicing is present and correct, SCR, quote, PO, etc
Liaise with the Field Service teams where required
Reviews and updates the Costpoint sales order ready for invoicing
Manage the open service requests through to Finance team for invoicing
Liaising with Finance team for Customer Service parts shipped information to process
Report on progress and problems providing weekly updates
Maintain competency in the duties and responsibilities of associated customer service roles
Promotes products and services as appropriate.
Administrative aspects as necessary for successful execution of role
Carry out other tasks of reasonable nature as requested by Line Management
EDUCATION and/or EXPERIENCE:
Secondary school education/ GSCE Pass Level, together with a broad background and experience in a customer service environment, preferably in high technology manufacturing industry. Must be computer literate and be proficient knowledge of Microsoft Office applications.
OTHER SKILLS AND ABILITIES:
Must possess excellent administrative and organisational skills.
Good communication skills, particularly over the telephone with ability to exchange information and interface effectively with employees and/or customers clearly and concisely.
Must have ability to perform multiple activities simultaneously and execute effectively under strict time constraints.
Position requires a team player with professional maturity, proactive and a ‘can do’ attitude.