To our valued Leidos candidates:

Coronavirus is on everyone's mind with the effects being felt around the world. The markets are volatile, and we're all concerned for the health and safety of our families, friends, and colleagues. Please know that we're taking all necessary measures to safeguard our employees, customers and the communities in which we live, including following all recommended best practices around social distancing.

With that in mind, in an abundance of caution, we are canceling all face to face career events, such as job fairs and open house events. In the coming days and weeks, we will be hosting career events virtually, using our online chat tools so that we may continue our hiring practice safely and securely. You can find available virtual career events at

We are using telephone meetings and online chats via Brazen to conduct interviews and hiring discussions, and we are offering options for video interviews so that you can have a virtual face to face meeting with your potential new leader. We do not conduct interviews or extend offers via text or chat based social media, such as WhatsApp or MySpace.

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As a company, as a country, as a world, we have confronted challenging moments before. We are confident that, guided by our values and the strength of our community as well as the commitment we have to the important work we do each day, we will find our way through this time together. We will do this with the care and concern for one another and the common good that defines. Please keep those impacted by the virus in your thoughts.

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Job #: R-00058942
Location: Bedford, GB
Category: Administrative
Schedule (FT/PT): Full Time
Travel Required: No
Shift: Day
Potential for Telework: No
Clearance Required: None


Job Description:

Under general supervision, performs the audit of all internal customer service sales orders and service requests in a customer service environment to enable timely invoicing for all company service works. Using the Costpoint ERP system and the service system, prepare both the service requests and sales orders for invoicing, while liaising with the Finance team to ensure all contract deliverables are processed to enable invoicing.The duties and responsibilities may change from time to time without notice and include but are not limited to the duties described below. 


  • Reviews and audits all completed service requests and sales orders are in line with the customers contract using the service systems provided

  • Brings to a satisfactory closure within a timely manner, including checking & auditing engineers time and expenses and parts used

  • Ensure all information required for invoicing is present and correct, SCR, quote, PO, etc

  • Liaise with the Field Service teams where required

  • Reviews and updates the Costpoint sales order ready for invoicing

  • Manage the open service requests through to Finance team for invoicing

  • Liaising with Finance team for Customer Service parts shipped information to process

  • Report on progress and problems providing weekly updates

  • Maintain competency in the duties and responsibilities of associated customer service roles

  • Promotes products and services as appropriate.

  • Administrative aspects as necessary for successful execution of role

  • Carry out other tasks of reasonable nature as requested by Line Management



Secondary school education/ GSCE Pass Level, together with a broad background and experience in a customer service environment, preferably in high technology manufacturing industry. Must be computer literate and be proficient knowledge of Microsoft Office applications.


  • Must possess excellent administrative and organisational skills.

  • Good communication skills, particularly over the telephone with ability to exchange information and interface effectively with employees and/or customers clearly and concisely. 

  • Must have ability to perform multiple activities simultaneously and execute effectively under strict time constraints. 

  • Position requires a team player with professional maturity, proactive and a ‘can do’ attitude.

External Referral Bonus:


External Referral Bonus $:

Potential for Telework:


Clearance Level Required:




Scheduled Weekly Hours:




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Pay Range:

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