Service Desk Analyst
Service Desk Analyst for one of our biggest client project that specialize in Biometric Services which is critical to countries nation security infrastructure. Service Desk Analyst will be joining an existing service desk team along with systems administrators and engineers. Service Desk Analyst will be responsible for incident report management and raising ticketing issues. Candidate must be eligible to undergo security clearance (NPPV3)
At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams in the UK to address some of the most complex problems in defence, government, safety and security, and transportation. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.
Service Desk Analyst will be performing the following:-
Performing system administration tasks as defined by the Operating Procedures
Routinely monitoring the system using the software and hardware tools provided
Responding appropriately to errors or faults as notified
Maintaining information regarding IDENT1 system activities so as to be able to respond to enquiries.
Providing assistance and initial information to callers
Identifying and resolving common problems
Adhering escalation/elevation processes and procedures
Timely and accurate inputting of data into the call logging system
Ensuring that Incidents and Service Requests requiring further help are referred to the appropriate agency e.g. 2nd Line Systems Administrators, the Operations Support Group or SCC, etc.
Hardware and Software Requirements:-
Bespoke Identification software
LANDesk call Logging and Service Management tool set
In possession of SC & NPPV3 security clearance, or able to gain
What do we do for you?
At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.
We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes:
• Contributory Pension Scheme
• Private Medical Insurance
• 33 days Annual Leave (including public and privilege holidays)
• Access to Flexible benefits (including life assurance, health schemes, childcare vouchers and cycle to work scheme)
Commitment to Diversity
We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone.
If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs.