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Job #: R-00070127
Location: Bedfordshire, GB
Category: Field Operations
Schedule (FT/PT): Full Time
Travel Required: Yes, 50% of the time
Shift: Day
Potential for Telework: No
Clearance Required: None


Job Description:

Responsible for the oversight and efficient execution of all field operations in EMEAI. Accomplishes department objectives by managing service distribution, localized field managers and technicians focused on achieving performance optimization, work planning, compliance, safety, customer satisfaction and profitability.  

Specific Roles and Responsibilities

  • Lead team of first level management to achieve specific objectives that will result in a “best in class” industry designation

  • Establish and oversee the field operations management process from beginning to end that is driven by continuous improvement using KPI’s that will support SLA’s

  • Develop action driven metrics with critical milestones and targets down to the technician level

  • Ensure all data entry is compliant

  • Improve service logistics process, including the management of reverse logistics process

  • Drive reductions in labor and material costs

  • Ensure operational excellence in meeting P&L and inventory budget targets

  • Establish strong local stakeholder relationships

  • Execute continual process improvements that meet QA guidelines

  • Work cross-functional initiatives with Sales, Engineering, Manufacturing, and Quality, to ensure best in class service for the end customer

Specific Qualifications and Requirements


  • Bachelors Degree and/or equivalent experience

  • Minimum of 10 years of experience in a services environment

  • Minimum of 10 years managing in a field environment

  • Minimum of 10 years working with aviation stakeholders

  • Working knowledge of CAS compliance

  • Must have ability to collaborate across functions to form strong relationships

  • Comfortable working in a matrix reporting environment and supporting numerous individuals across the Services organization

  • Experience in fast-paced, deadline-driven environment, and ability to thrive in same

  • Strong PowerPoint and Excel skills (Financial applications, data compilation and aggregation)

  • Strong written skills with proven ability to write business documentation

  • Strong knowledge of planning tools


  • Master’s Degree preferred

  • Lean experience / Six Sigma certified

  • Strong analytical and modeling skills

  • Experience with multiple ERP systems strongly desired

Location: UK Based: Remote - Must be able to travel up to 50%

Pay Range:

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