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Job #: R-00081261
Location: Bristol, GB
Category: Account Management
Schedule (FT/PT): Full Time
Travel Required: Yes, 10% of the time
Shift: Day
Potential for Telework: No
Clearance Required: Other Clearance


Job Description:

Discover yourself at Leidos! Join our team and we’ll unleash your talents...

We are in search of a Key Account Manager who will work with senior leadership and Heads of Department to deliver solutions and ensure smooth execution of projects in line with Leidos’ goals and priorities.

Are you ready for your next career challenge?

The Logistics Commodities & Services Transformation (LCST) Programme for the UK Ministry of Defence is a critical effort to enhance and improve the UK’s defence supply chain. The programme provides essential services such as storage and distribution for the MOD's materiel, including a global freight service and the procurement and inventory management of 70,000 commodity NATO Stock Number (NSNs).

Working together as Team Leidos we are helping to transform the UK's defence supply chain by providing an integration of a complex mixture of services, at low risk, using a modern suite of systems that will deliver one version of the truth. For the first time, the MOD will see the whole picture, as it is happening.  

If this sounds like the kind of environment where you can thrive, keep reading!

What You’ll Be Doing:

As the largest provider of IT services to the U.S. Government, Leidos develops and sustains large data and technology infrastructures and integrates complex IT systems for almost every branch of the U.S. Government.  Leidos currently has a number of positions supporting the United Kingdom MOD logistics programme.

The Key Account Management (KAM) team sits within the Customer Relations Management (CRM) team within Team Leidos (Leidos Europe Ltd), the Logistics Division of Leidos UK. The CRM team is responsible for managing the customer engagement and communications with the MOD for the Logistics Commodities and Services Transformation Programme (LCST). The KAM team manage the detailed capture and development of new requirements from the MOD’s Defence Equipment and Support; for inventory capabilities not procured and managed by Team Leidos; as well as providing an MOD SME focal point for the customer’s interaction with Team Leidos and internally for Team Leidos personnel.

Main Duties and Responsibilities: (General summary of the major activities and responsibilities. Day to day list of activities)

Minimum Qualification/Education Level:

  • Defence Logistics experience.

  • Experienced understanding of Defence activity.

  • Understanding and experience of Defence Logistics Information Systems (notably SS3, BWIMS, CRISP, MJDI & VITAL).

  • Working knowledge and experience of Defence Logistics policy.

  • UK driving license and prepared to travel to customer and MoD Depot locations within UK.

  • Desirable:

    • Bachelors degree (or equivalent) in logistics or supply chain management

    • Established relationships within Defence Equipment and Support (DE&S) Integrated Logistics (iLogs) community.

  • Key Skills:

    • Strong interpersonal and relationship skills

    • Problem solving and ability to capture, analyse and communicate information from data.

    • MS Office skills.

    • Ability to multi-task and prioritise workload.

  • Engaging the Customer base - developing close working relationships with Defence Equipment and Support (DE&S) with the aim of identifying new in scope LCST requirements (particularly for Storage Distribution and Freight (SDF)).

  • Provides Stakeholder input to the CRM database/tool.

  • In consultation with the Customer, build new storage and distribution requirements from DE&S and FLCs. Advising the Customer on LCST specific operational processes in the development of the Requirements Change Form (RCF).

  • Oversee the scoping of RCFs with SDF Plans/Ops and other LCST business areas and facilitating the interface with the Customer (e.g. visits and meetings to confirm requirements and implementation needs).

  • Monitoring and supporting the implementation of new services and ensuring the Customer understands their part in this process.

  • Troubleshooting of issues around Change Requirements processing in order to successfully implement the service.

  • Provide advice as required to the Customer base on Team Leidos/LCST processes and internally within Leidos Europe act as a defence SME for MOD logistics processes and operations.

  • Provide Communications content for stakeholders in support of the Team Leidos Communications team.

  • Identify and implement opportunities for Continuous Improvement within the RCF process.

  • Identify and report Customer on Contract Growth Opportunities to Business Development.

  • Hold regular engagements with DE&S Domain iLogs, DTs Log Staff and other stakeholders to understanding current requirements, concerns, improve service levels and contribute to increased operational efficiency and capability.

  • Identify and highlight current and future service risks, issues, and opportunities for improvement.

  • Establish close and trusted customer relationships with areas of the MOD – specifically DE&S and FLC customers, demonstrating a Commitment to making them successful.

  • Achieve successful implementation of new requirements through the RCF process, ensuring on time delivery and customer satisfaction through close Collaboration with the MOD customer and LCST business areas.

  • Contribute to the development of ongoing stakeholder management; utilising contacts made during the course of business.

  • Contribute to the Continuous Improvement of CRM and KAM business processes, through Innovative ideas and lessons identified.

  • Identify areas for On Contract growth which can be developed with Business Development.

  • Provide a trusted and agile point of contact within Team Leidos for the MOD customer - providing advice and guidance as well as assisting in resolving issues across the programme.

  • Provide an MOD SME for internal Team Leidos employees who are not used to defences ways of working.

  • Provide Subject Matter Expertise (SME) advice to the development of Defence Logistics Framework (DLF)/Support Policy as it affects/could affect LCST Operations.

  • Provide SME input across the LCST business to ensure customer requirements, expectations and felt experience are taken into account when planning changes to service delivery.   

  • Support to other Customer Relation Management activities as required.

What do we do for you?:
At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.

We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes:
•    Contributory Pension Scheme
•    33 days Annual Leave (including public and privilege holidays)
•    Access to Flexible benefits (including life assurance, health schemes, childcare vouchers and cycle to work scheme)

•    Dynamic Working:

Commitment to Diversity:

We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture.  We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. 

If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs.

Pay Range:

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