To our valued Leidos candidates:

Coronavirus is on everyone's mind with the effects being felt around the world. The markets are volatile, and we're all concerned for the health and safety of our families, friends, and colleagues. Please know that we're taking all necessary measures to safeguard our employees, customers and the communities in which we live, including following all recommended best practices around social distancing.

With that in mind, in an abundance of caution, we are canceling all face to face career events, such as job fairs and open house events. In the coming days and weeks, we will be hosting career events virtually, using our online chat tools so that we may continue our hiring practice safely and securely. You can find available virtual career events at https://career-events.leidos.com.

We are using telephone meetings and online chats via Brazen to conduct interviews and hiring discussions, and we are offering options for video interviews so that you can have a virtual face to face meeting with your potential new leader. We do not conduct interviews or extend offers via text or chat based social media, such as WhatsApp or MySpace.

Leidos will never ask you to provide payment-related information at any part of the employment application process, nor will Leidos ever advance money as part of the hiring process. And Leidos will communicate with you only through emails that are generated by Leidos.com automated system. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to Chris Scalia, Leidos’ Senior Vice President of Talent Acquisition, at [email protected].

As a company, as a country, as a world, we have confronted challenging moments before. We are confident that, guided by our values and the strength of our community as well as the commitment we have to the important work we do each day, we will find our way through this time together. We will do this with the care and concern for one another and the common good that defines. Please keep those impacted by the virus in your thoughts.

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Job #: R-00085188
Location: Glasgow, POST-LNK
Category: Customer Support
Schedule (FT/PT): Full Time
Travel Required: No
Shift: Day
Potential for Telework: Yes, 10%
Clearance Required: UK - SC

Description

Job Description:

Customer Support Analyst

Level: T1

Salary Range: £24,500 - £28,850 p/a, with potential to increase for truly exceptional performance at assessment

Location: Skypark, Glasgow

Are you ready for your next career challenge?..

We are in search of a Customer Support Analyst to join our team.

Based in our Skypark, Glasgow office the Desktop Support team are responsible for providing 2nd line day to day desktop support (both software and hardware), plus supporting our remote users based around the UK; ensuring problems are handled in a timely and efficient manner, whilst maintaining high customer service standards.

Join a team committed to a Mission!

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams in the UK to address some of the most complex problems in defence, government, safety and security, and transportation. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

https://www.leidos.com/company/global/uk-europe

If this sounds like the kind of environment where you can thrive, keep reading!

Role and Responsibilities:

We are looking for an Desktop Engineer to join this team; ideally we are looking for a candidate that has been educated to ‘A’ level, or equivalent, standard.

  • Infrastructure Services standards and procedures are followed i.e. backups are checked and reported on daily and issues identified are investigated.
  • Perform user account management as part of the starter / leaver process
  • Perform account creation and deletion tasks as required; ensuring that standards and procedures are followed.
  • Contribution to central Infrastructure Services documentation and information repository
  • Continuously adding new articles / information to the Infrastructure Services documentation and information repository and updating existing information as necessary over time.
  • Support and assist with Infrastructure Services projects when called upon
  • Ensure software licensing policies are followed at all times.
  • Liaise with the Asset Manager to ensure correct asset registration and assist in stock control

The Helpdesk and Onsite Support Includes:

  • Support Calls
  • Help desk
  • Onsite & Remote Support
  • PC imaging and Setup for New Users
  • Daily System Checks, such as Backup and Data Analysis

Essential Skills & Experience:

  • Windows Desktop Operating System
  • Basic Networking / TCP IP / Broadband Setup
  • Remote Desktop
  • Microsoft Office
  • Virtualisation Technologies
  • Experience in a technical support role, ideally second line / customer-facing
  • Experience in communications and interfacing peripherals to computer hardware
  • Excellent communication skills, both spoken and written
  • Proven ability to learn about new and complex products and services quickly
  • Able to demonstrate analytical and creative problem solving skills
  • Ability to produce clear, concise, technical reports
  • Proven team player

Qualifications Required:

  • Ideally 5 GCSE Grades (C and above) or equivalent, including Maths and English

Clearance Required:

  • Clearance to Start BPSS
  • Clearance for Role SC

What do we do for you?:
At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.
We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes:
•    Contributory Pension Scheme
•    Private Medical Insurance
•    33 days Annual Leave (including public and privilege holidays)
•    Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)

•    Dynamic Working: https://www.leidos.com/sites/g/files/zoouby166/files/2019-11/PDF-Dynamic-Working-Leidos-UK.pdf

Commitment to Diversity:

We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture.  We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs.

Pay Range:

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