Business Process Architect
Location: Corsham and Remote Available
Everything we do is built on a commitment to do the right thing for our customers, our people and our community. Our mission and our values guide the way we do business. The foundation of our Leidos culture is our Values, Beliefs and Expectations by which we select, recognise and reward employees. They create the environment that drives us toward our mission.
Inspired to make a difference, we are committed to solving the world’s toughest problems. Passionate about customer success by being determined to understand and respond to our customers’ needs as if they were our own. United as a team, we are bound together by our conviction that ethics and integrity is core to how we operate.
Due to a recent business win, we have a requirement for a Business Process Architect based in the UK working remotely or hybrid at a customer site in Corsham.
Being part of the Leidos team is a commitment to push yourself and those around you to do better, constantly adapt and learn new technologies. We’re a passionate team and are committed to developing and growing our staff.
Leidos is a global science and technology solutions leader working to solve the world's toughest challenges in the defence, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers.
WHAT WILL YOU BE DOING?
As a result of some exciting programme wins, we currently have a permanent vacancy for a Business Process Architect to lead the IT service strategy support for the program, including strategic planning, service portfolio management, service design, compliance management, and continuous service improvement (CSI) providing support to a critical operational end user.
They provide architecture, process design and ITIL strategy and alignment to program and customer requirements. Candidates will provide leadership and guidance for the customer to achieve overarching ITSM strategic guidance and planning and leads designs and plans for obtaining and providing innovative and optimal service and performance delivery across the enterprise.
Develops a strategy to realize strategic vision within a customized ITIL aligned enterprise framework. Works directly with the PM, key personnel, and practice and technical leaders for all process areas to coordinate, plan, and structure ITIL support at an architectural and contextual level, aligning overall ITIL plans with customer objectives.
We are looking for someone with a passion for infrastructure, ideally from a Cloud background. You will be self-motivated and be able to work autonomously to achieve day to day objectives with significant results on project or operational deliverables. Whilst also owning a variety of activities ensuring compliance with project milestones and customer KPI’s and SLA’s. You must be an effective communicator, comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and systematic approach to technical challenges.
The successful individual will be responsible for:
Provide data architecture skills and produce solution designs as part of the bid process
Work with delivery teams to design and implement modern, scalable data products using a range of new and emerging technologies
Lead on all infrastructure solution aspects including setting data standards and providing your deep technical expertise to Leidos programme teams
Structure and processes for strategic planning of services providing service portfolio,
Demand compliance management, and continual service improvement.
Provide leadership and guidance for ServiceNow to ITIL alignment and
Provide expertise to the ServiceNow development team toward customization and automation for ITSM
Identify training paths for staff
WHO DO WE NEED?
We are looking for someone with excellent organisation, communication and leadership skills who has:
Have knowledge of cloud platforms such as AWS and Microsoft Azure;
Have an understanding of DevOps source control (Git etc);
Have an understanding of DevOps tooling including;
Have excellent knowledge of Windows Server Environments, including OS build,
Have good general knowledge of Microsoft Stack technologies
Have excellent analysis and problem solving skills, taking ownership of complex incidents ensuring these are resolved to the satisfaction of the customer;
Possess excellent written and verbal communication skills
What do we do for you?:
At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.
We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes:
• Contributory Pension Scheme
• Private Medical Insurance
• 33 days Annual Leave (including public and privilege holidays)
• Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)
Commitment to Diversity:
We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs.