To our valued Leidos candidates:

Coronavirus is on everyone's mind with the effects being felt around the world. The markets are volatile, and we're all concerned for the health and safety of our families, friends, and colleagues. Please know that we're taking all necessary measures to safeguard our employees, customers and the communities in which we live, including following all recommended best practices around social distancing.

With that in mind, in an abundance of caution, we are canceling all face to face career events, such as job fairs and open house events. In the coming days and weeks, we will be hosting career events virtually, using our online chat tools so that we may continue our hiring practice safely and securely. You can find available virtual career events at https://career-events.leidos.com.

We are using telephone meetings and online chats via Brazen to conduct interviews and hiring discussions, and we are offering options for video interviews so that you can have a virtual face to face meeting with your potential new leader. We do not conduct interviews or extend offers via text or chat based social media, such as WhatsApp or MySpace.

Leidos will never ask you to provide payment-related information at any part of the employment application process, nor will Leidos ever advance money as part of the hiring process. And Leidos will communicate with you only through emails that are generated by Leidos.com automated system. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to Chris Scalia, Leidos’ Senior Vice President of Talent Acquisition, at [email protected].

As a company, as a country, as a world, we have confronted challenging moments before. We are confident that, guided by our values and the strength of our community as well as the commitment we have to the important work we do each day, we will find our way through this time together. We will do this with the care and concern for one another and the common good that defines. Please keep those impacted by the virus in your thoughts.

Close Window
Join our talent network

Job #: R-00083724
Location: Bedfordshire, GB
Category: Training
Schedule (FT/PT): Full Time
Travel Required: Yes, 10% of the time
Shift: Day
Potential for Telework: Yes, 10%
Clearance Required: None

Description

Job Description:

Reporting directly to the technical support and training supervisor, the primary responsibility of this position is to provide a responsive, competent and effective training and technical support services to Leidos technical staff, customers and/or users, to ensure the correct operation and maintenance of company equipment and products.

These duties and responsibilities may change from time to time without notice and include but are not limited to the duties described below. 

Key responsibilities will also include:

Training:

  • Deliver courses for training technical employees and/or customers in the use and/or maintenance and repair of all products. This may involve conducting training in-house or at customer locations throughout EMEAI. Updates and reviews training material in line with ongoing hardware/software changes.

  • Educate class on safety, installation, programming, maintenance, and repair of machinery and equipment.

  • Responsible for conducting and developing all technical training programmes (internal and external) for a wide range of products, technologies and working practices in line the Company Operating Procedure 22.

  • Complies with all associated and relevant RAMS for the training programme.

  • Assists in determining training objectives.  Leads in development of training course curricula (outlines, handouts, tests, etc.) Develops criteria for evaluating the effectiveness of training activities. Maintains records of training activities and employee progress. Liaises with the Training coordinator and delivers training documentation on course completion.

Technical Support:

This role requires extensive technical knowledge of all company products and features as well as a strong capability to troubleshoot and problem solve all types of technical issues over the telephone Including:

  • Providing advanced telephone technical support to customers (internal and external) regarding most complex technical aspects of assigned products.  Acts as technical liaison between Leidos customer service and the customer throughout EMEAI and may be required to attend escalations to offer technical support out of hours.

  • Answers most complex questions about installation, operation, configuration, customization and usage of assigned products.

  • Applies advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions to correct most complex equipment failures.

  • Distributes software and technical bulletins to customers and field technicians to advise of equipment changes and authorized modifications.

  • Interfaces with internal groups such as ECO, Production Review, Manufacturing Review Pre-shipment Quality and New Product meetings as required.

About you:

You will have a record of accomplishment as a Trainer and Technical Support Engineer, together with proven experience of successfully delivering competent and effective training and technical support service programmes to technical staff, customers and/or users, coupled with:

  • Bachelor’s Degree in Electronics Technology, Electrical Engineering or equivalent experience (completion of a technical trade school or military training) with a minimum of six (6) years’ experience delivering and/or developing technical training programs.  Knowledge of learning theories and skilled in classroom presentation required.

  • Proven experience in field service environment with advanced knowledge of x-ray, CT and/or Automated technologies is required together a comprehensive knowledge of electronic and mechanical assemblies, as well as wiring diagrams and schematics.

  • Excellent communication, interpersonal, and multi-cultural skills are essential. 

  • Possess a willingness to travel from own home and capability to manage own time without   continuous supervision. 

Additional information: Applications will only be accepted from individuals who possess current eligibility to live and work within the UK.

Pay Range:

This job posting is no longer active.

Talent Community

Join our Talent Community to create a profile, enabling a streamlined application process and to help our recruiters better understand your areas of expertise and interest.

Join our Talent Community